CLOUD RECORDING
RETURN POLICY – Mammoth Technologies
CALL US TOLL FREE: 866-568-5122

International: 424-354-1007

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At Mammoth Technologies we provide FREE USA based tech support for the lifetime of your product. If you need help setting the system up on the Internet or just help will how to connect everything up just give us a call and we can help you. We have been in the surveillance industry for over 10 years and are extremely knowledgeable on both systems we sell and other that are on the market. If you have any question feel free to call us during our normal business hours.

Mountain View

All the products we sell are designed to work with each other. We have tested everything to make sure installation is simple and easy. In addition, we include an easy to follow instruction manual written by us in plain English. You will not receive a manual that has been written by someone in China or overseas. Our goal is to make sure that you are 100% satisfied with your purchase. For example if you happen to buy a camera and you need a different style don't worry about it we will be able to exchange it for you for free. Also to make sure you have a trouble free install we test all the product before it is shipped out to you.

Mountain View

We have one of the best warranties on the market which is 3 years from the date of delivery. If any part becomes defective during this time we will replace it with the same or comparable part. This is a longer warranty than most in the security industry because we stand behind our products we sell. Also we make is easy to send back the defective item to us with a prepaid label.

RETURN POLICY

Returns and Refunds Policy
Thank you for shopping at Mammoth Technologies.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product is in its original packaging- The product isn't used or damaged- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By phone number: 866-568-5122- By email: support@mammothtechnologies.com- By visiting this page on our website: https://mammothtechnologies.com/pages/return-policy

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
4001 Inglewood Ave Bldg 101 Suite 383, Redondo Beach, CA 90278
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mammoth Technologies.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 866-568-5122
By email: support@mammothtechnologies.com
By visiting this page on our website: https://mammothtechnologies.com/pages/return-policy

30-day Money-Back Guarantee:
All purchases from Mammoth Technologies can be returned for a full refund within 30 days if they meet the following criteria. They must be in new condition. (No scratches or wear and tear). They must be sent back will all original packaging materials. Shipping charges are non-refundable. Buyer pays return shipping and handling. Windows 7 license installed on Servers is non- refundable. Up to a 25% restock fee will be charged if the returned item does not meet the above criteria. Open software is non-refundable.

Lifetime Technical Support:
All customers are entitled to free technical support on all products for the lifetime they own it. To obtain an RMA you must call our technical support department first.

Warranty:
Three Year Warranty on Server & One Year on Cameras from the invoice date of purchase. During this time we will replace or repair any part that is broken. If the broken piece of hardware is no longer available we can substitute it for a comparable item or the buyer can pay a fee to upgrade the item. This warranty covers only hardware problems. All software issues that can't be resolved though our tech support will be charged a fee if sent back for service.

Packing and Shipping Terms:
Bidder pays for Packing and insured shipping through FedEx Ground, FedEx Express or DHL Express All International Orders please email us for shipping cost before purchasing. Most shipments will be sent within 1-2 business days of receiving order. Most servers will take 2-4 business days before shipment. If the server needs to be sent sooner please email or call us and let us know.

 

Price match Guarantee:

  • If we lower our price during the return and exchange period, we will match our lower price, upon request.
  • Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
  • We will only price match guarantee items sold by authorized resellers of those items. Unauthorized resellers are eBay.com, Amazon.com, Newegg.com, Buy.com, 123securityproducts.com, bahphotovideo.com.
  • Does not cover pre-order and trade-in offers, and special daily or hourly sales.